Insurance

Suppose you are an insurance provider and one of your clients calls your contact center with a question about his life insurance. The system recognizes the caller and pops up his recorded information for the agent on his screen: age, family situation, number and status of his insurance policies, and other relevant data. With this input, the agent can greet the caller in a very personal way, provide him with relevant information and, with appropriate Voxtron system prompts, make him aware of other opportunities that might interest him. Such cross-selling and up-selling tactics are becoming increasingly important to boost sales for all incoming and outgoing call situations. Contact-blending can even go one step further by mixing fax, e-mails and web-chat in Voxtron’s “One server, one client” concept.