Government

Modern governments treat their citizens as customers. To facilitate this, their IT systems and PBX infrastructures need to be networked. Voxtron’s CIS enables the employees of municipalities, ministries and public authorities to have a 360 degree view of the people that contact them. So, typically, from a central phone number, a citizen can get valuable information about most issues, from waste disposal and passport matters through to opening hours and responsibilities for financial aid and child care. In such heavy call load situations, Voxtron’s “intelligent call distribution” capability routes citizens to agents and other resources that can assist them as quickly as possible. Other Voxtron features such as interfaces to knowledge bases and internal resources also make the agents’ work processes much more effective and citizen-friendly. In another key government application, emergency response, Voxtron’s voice and SMS functionalities can be used to inform a large number of people, both employees and citizens, of an urgent situation as quickly as possible.