Innovative Pricing Models that Fit Your Business

Every customer is unique. Voxtron understands this.

The volume of calls handled by an agent in the contact center of a mobile phone operator is huge, maybe 10 per hour, operating 2 or 3 shifts 7 days a week means over 50,000 calls per year per seat. An in-house IT specialist handles few calls per day, but they can be lengthy, maybe 15 per day on 250 days per year, means 3,750 calls per year per seat.

Do you believe one pricing model can be fair and transparent for such diverse operations?

What all companies strive for is to connect each and every customer on the first attempt with the best available counterpart, be it a contact center agent, a specialist or a (back) office worker. And customers use all kind of media to contact an organization, not just telephones, but fax, mail, web chat.

The classic (per seat) licensing model is suitable for high volume regular traffic conditions, genuine contact center environments. Voxtron refined the per seat licensing model with the introduction of the Interaction Log-in Unit (ILU) concept. Multi-media becomes much more affordable. Additionally, peak times can be covered by short term licenses.

A revolutionary Pay-per-Use (PPU) model has been introduced for irregular or lower volume traffic conditions, back office operations. The Pay-per-Use model has been developed based on the concept of successfully routed multi-media contacts to anyone connected to the Voxtron Communication Center.

Enterprises are complex operations. Neither ILU, nor PPU across the organization would satisfy the need to keep costs under control. The Voxtron Communication Center Enterprise allows assigning each operation the best suitable pricing model, ILU or PPU. A single user-interface for all co-workers increases flexibility and reduces roll out and training expenses. The whole organization is ready to serve its customers.