Voxtron Communication Center
- Architecture Voxtron Communication Center
Voxtron Communication Center is the multimedia customer interaction solution of Voxtron.
It provides call and contact center functionality for companies in different business areas, such as trade, industry, finance, energy, government,...
- Voxtron Universal Queue
Voxtron Communication Center is available in 2 editions. The Express version serves the needs of small to medium sized companies (SMEs) while the Enterprise edition is developed for the enterprise market. Voxtron Communication Center offers a very straightforward, web-based administration and configuration.
Even the most complex installations can be deployed in a short time and can be managed and maintained with little effort. The software offers a unique and innovative licensing model that answers the most diverse requirements.
- Voxtron Communication Center Dashboard
Voxtron Communication Center...
- is customer interaction software that runs on top of any (existing) communication environment
- distributes contacts (calls, emails, faxes, web-chats, documents, Web 2.0 information) to appropriate persons within the organization
- distinguishes between direct (personal) and routed (to a pool of employees) communication
- Skill-Based Routing (SBR) is one of the assignment strategies
- is based on the Voxtron Universal Queue (UQ) principle
- provides Business Intelligence (BI) information
- CTI function improves employee efficiency
- offers powerful Software Development Kits (SDK) for integration within the existing IT infrastructure
