Ahlen – Canale Grande– Too many communication channels? In the latest voice compass issue "(R)Evolution in der Kommunikation" of editor Detlev Artelt, Ralf Mühlenhöver explains on how to effectively restrain a company's communication flood. In a structured way, Mühlenhöver analyses the present customer needs for company and contact center communication. He emphasizes the importance of the right starting points and elaborates on how to gear communication channels, customer needs and strategic goals. He ends his statement with a word on statistics and monitoring. "I can demonstrate how easy the different communication channels can be used in a productive way and how quickly and efficiently agents can put them to work".

The latest voice compass "(R)Evolution in der Kommunikation" is just out. Detlev Artelt is the publisher of the book that has about 800 pages and constitutes an overview of modern communication technology with Unified Communications at the heart. The book can be obtained via Voxtron or the publisher, aixvox at € 189.