Voxtron supplies a comprehensive range of Customer Interaction Solutions tailored to your needs:
agenTel
Multi media contact center for voice, fax and email with integrated recording facilities for enterprises. Its open architecture allows seamless integration in your existing telecommunications and IT environment (read more ...)
VoiceXML engine
Next-generation Computer Telephony platform with embedded ASR and TTS capabilities (read more ...)
Axxium
Professional platform for sophisticated CT applications such as Pone Banking, Meter Reading, Alarm Servers, Unified Messaging (read more ...)
TeleButler
Click and drop to design your customized call flow for welcoming, voice messaging and IVR applications (read more ...)
agenTel
agenTel optimizes the customer interaction. As the central entry-point, it serves as a multi media contact center for voice, fax and email. agentel thus facilitates the processing and handling of multiple communication channels. Its integrated voice-recording facilities ensure a high quality in your external communication. Flexible real-time and historical reporting enable your teams to increase customer satisfaction. Intelligent self-service functions can help to automate processes, and to ensure a 24/7 availability.
Whenever a customer interacts with somebody in your organization, be it with an account manager in the sales team, a technical specialist giving support or a contact center agent taking orders, you need to ensure he has a positive and satisfying experience. Flexible voice-announcements, a powerful universal queue and skill-based routing make sure your caller is always connected with the right person – in the best possible time.
agenTel’s open architecture allows a seamless integration into your telecommunications architecture. The PBX independency makes your investment safe, even in case you are changing your communication platform. Voxtron’s software has been installed thousandfold on various manufacturers’ systems. The same applies for your IT environment: no matter what CRM or ERP system you are using, no matter in which database the crucial information for the next caller is stored – agenTel can have access to it and pass it to the user. Having everything he needs in a popup screen on his desktop, plus integrated web interfaces, will make his call efficient and pleasant.
VoiceXML engine
Voice eXtensible Markup Language (VoiceXML) (www.voicexml.org), is a programming language for building telephone-based voice applications. It uses Automatic Speech Recognition (ASR) and/or touchtone (DTMF) for input, and pre-recorded audio and Text-To-Speech (TTS) synthesis for output. Voxtron's VoiceXML engine is a powerfull platform to enable this next-generation telephony applications. It is built to simplify speech application development by permitting developers to use familiar web infrastructure, tools and techniques. It enables distributed application design by separating each application’s user interaction layer from its service logic.
Axxium
Axxium allows anyone to create powerful Computer Telephony (CT) solutions, without the need for programming skills. Axxium incorporates a Rapid Application development tool for full-fledged telephony applications. It contains an open gateway that enables easy integration with existing infrastructure as well as new state-of-the-art technologies by using plug-ins. Today numerous plug-ins already exist (out of the box!), to perform complex tasks such as e-mail treatment, telephone conferencing, audio conversion, XML communication and many more.
Traditionally Computer Telephony solutions are "custom made". Today communication needs and the needs of your customers are constantly evolving. Hence, your CT solution requires frequent changes in the call flow and in the information you provide to your customer base. Voxtron's Graphical User Interface (GUI) allows you to create your specific application just the way you want it, without programming. Changes and updates are made smoothly. With Axxium you always keep complete control over your application.
TeleButler
TeleButler has the world's most user-friendly Graphical User Interface (GUI) to build Computer Telephony (CT) applications. Our award winning GUI with 11 powerful icons enables you to build sophisticated incoming call flows in no time. With these "click and drop" icons you create the call flow in a worksheet: this flow represents what you want your callers to hear and which options you want to offer them. You design your call flow just by drawing it! Simply by clicking and dropping the icons in your worksheet. Projects that are more complex can conveniently be arranged over multiple sheets. Getting information from and saving information to an external database is easy and intuitive thanks to the Open Database Connectivity (ODBC) wizard. Typical applications are: Automated Attendant, Voice Mail, Interactive Voice Response (IVR), Fax on demand and Voice to e-mail.