Voxtron

Full-fledged telephony server

Axxium is a Rapid Application development tool for full-fledged telephony applications. It allows anyone to create powerful CT (Computer Telephony) solutions.

Axxium contains an open gateway that enables easy integration with existing infrastructure as well as new state-of-the-art technologies by using plug-ins. Today numerous plug-ins already exist (out of the box!), to perform complex tasks such as e-mail sending and retrieval, and many more.

Improve your telephone service to suit the needs of your customers

Customers in various industries adopt Axxium in their telephony services. Fields of application are numerous and include:

- Phone Banking
- Unified Messaging
- Web reading service
- Telephone Information service
- Telemarketing
- E-mail reading service
- Automatic call generators
- Audiotex servers
- Schedule consultation systems
- Ticket ordering lines
- Meter reading systems
- Customized call loggers
- Alert Dispatch Systems
- ...

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With this next major release of agenTel, Voxtron has introduced many new features:

»Fax routing (incoming faxes)

The IVR receives the incoming faxes and routes them to the most appropriate agent.
The fax is then presented inside the agenTel client application.

»Fax from the desktop (sending)

Agents can send faxes using any application by using the agenTel fax printer driver.

»Outbound campaigns

Import a list of contacts and count on agentel to dial them and pass them to a free agent.

»Different pause reasons

Up to 10 different pause reasons can be freely configured by the administrator.

»Popup information for direct calls (pure CTI)

AgenTel now supports displaying popup information for calles that did not pass via the contact center, but arrived directly on the extension of the agent.

»Office client license

Fax routing, fax from the desktop, popup information of direct calls (pure CTI) are features that are available in the Office Client license.

»Contact codes in a tree

Contact codes are used by the agents to classify the calls, emails, faxes,... for statistical purposes. They are now displayed in a "tree", making it easier for the agent to find the contact code he/she is looking for.;

»Enhanced desktop software

The agenTel client software has been extended to make it even more easier to work with. All contacts on which agent is working are now displayed in their own tab.

»Continuously monitored extensions

Get statistics about your agents even when they are not logged into the contact center.

Due to the ongoing success of agenTel, the agent client software is available in more than 10 languages (including French, Dutch, German, Russian, Italian…)!

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	22/01/2008 Axxium 6.0 now certified with Siemens HiPath 3800 v6.0 on ab, s0 and s2 >> more... 22/01/2008 agenTel 6.0 now certified with Siemens HiPath 3000 v6.0 on ab, s0 and s2 >> more... 12/12/2007 Voxtron becomes a CA technology partner Starting from agenTel 6·0, Voxtron has integrated with CA XOSoft™ WANSync™ HA for offering the so called “warm standby” solution for agenTel. >> more... 07/12/2007 Voxtron releases agenTel6.0 SP1 This is a list of new features for SP1. >> more... 06/11/2007 Service Center of Sparkasse Bamberg uses Voxtron agenTel The magazine “Banken & Sparkassen” published a success story about the Customer Service Center that is installed at a German bank (“Sparkasse Bamberg”) since midyear 2005. >> more... 30/10/2007 Voxtron becomes Microsoft Gold Certified Partner Voxtron has now achieved – through its development department, The Voxton Factory - the Microsoft Gold Certified Partnership. >> more... 23/10/2007 agenTel certified for Windows Vista™ The agent client of Voxtron's Contact Center, agenTel is now certified for Windows Vista™. >> more... 04/09/2007 Voxtron becomes a Dialogic Application Partner Since Eicon has taken over Dialogic, Voxtron has become a Dialogic Application Partner in September, 2007. >> more...